Click & Collect at Thornbridge
At Thornbridge Timber, you can expect your Click & Collect order to be available for pickup on the same day you place it, in most cases. However, for larger orders, it may take some additional time to prepare. Our team will notify you as soon as your order is ready. You can collect your order any day during the opening hours of your nearby branch. Please note that your order will be held at the branch for a maximum of 48 hours, so be sure to confirm the branch's hours before you visit.
Click & Collect
Our Click & Collect service allows you to order and pay for products for collection at any of our branches across Scotland.
If the product you need isn’t available at your local branch, one of our sister companies may be able to help:
- For collections in England, visit Arnold Laver.
- For more branches across Scotland, check out Rembrand Timber.
Orders are picked upon your arrival, so please allow at least two hours after placing your order before coming to collect. You can check our branch opening times.
All orders are subject to stock availability.
Click & Collect FAQs
When will my order be ready for collection?
Your order will be picked when you arrive. Please allow at least two hours after placing your order before coming to collect. You can check our branch opening times.
During what times can I collect my order?
You can collect your order during branch opening hours. Find your local branch’s opening times here.
How long will you hold my order for?
We will hold your order for up to one week after the confirmed collection day. If your order isn’t collected within this time, we will contact you to confirm if you still intend to collect it.
What do I need to bring to collect my order?
Please bring a copy of your order confirmation (on your phone or printed) as proof of purchase.
Can I collect on behalf of someone else?
Yes, you can collect on behalf of someone else. Simply enter the relevant collection name when placing your order. To ensure a smooth collection, please bring a copy of the order confirmation (on your phone or printed).
Can I place a collection and delivery in the same order?
Yes! As you add each product to your basket, you’ll have the option to choose between collection or delivery.
At Thornbridge Timber, we understand that avoiding delays in your project is crucial. That's why we offer our Click & Collect service to help make your shopping experience as efficient as possible.
With our service, you can easily check stock availability online, place your order and pick it up on the same day from your nearby branch.
At Thornbridge Timber, our friendly colleagues are always on hand to make your Click & Collect experience seamless.
When you visit our Click & Collect location, simply follow the instructions provided by our branch team and your order will be ready for pickup. Our team will also keep in touch with you to confirm all the necessary details, ensuring a hassle-free experience.
At Thornbridge Timber, we strive to provide the utmost convenience for our customers. Our friendly colleagues will bring your Click & Collect order directly to your vehicle when you visit the designated pickup area.
All you have to do is park in the indicated spot and we'll take care of everything else, ensuring a stress-free experience for you.
If you need any help, please don't hesitate to get in touch with our expert team.
Contact Form
If you have any questions or feedback you can use our contact form by clicking the button below.
Telephone
If you would like to discuss anything then please get in touch.
Phone: 0330 343 7777 (8.00am - 5.00pm)
Please email us if you would like any further information.
Branches
For more information on the opening times and locations of our branches please visit our Branch Finder page.
